Archive for the “Government” Category

U.S. healthcare transformation has been the subject of innumerable conferences, debates and programs for many years, and social business will play a large role. Reducing cost without sacrificing quality of care has become the common goal, so I believe social business will be a key lever because social technologies dramatically reduce the cost of collaboration.

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The post U.S. Healthcare Transformation: Glimpses of Reform appeared first on Christopher S. Rollyson and Associates.

[UPDATED] Catch Social Media Leaders applies to organizations with very conservative cultures—banks, insurers, healthcare, governments, B2B firms, and professional services to name a few—that have sat on the sidelines and now feel nervous because they are so far behind. In 2013, digital marketing and firm executives are thinking about building their internal teams to provide [...]

The post Catch Social Media Leaders [Social Business Team Building] appeared first on Christopher S. Rollyson and Associates.

I have written often about various facets of social business disruption, which usually causes organizations angst because they have to learn to change how they do things. On a happier note, nonprofits and NGOs, long accustomed to being (relatively) disadvantaged do-gooders grateful for commercial bodies’ largesse, actually have more of an advantage in social business [...]

The post How Nonprofits & NGOs Can Press Their Home Court Advantage in Social Business [updated] appeared first on Christopher S. Rollyson and Associates.

Regina Herzlinger Keynotes Chicago Healthcare Executives Forum 35th Anniversary

Five-Point Prescription for U.S. Health Care—Involving Patients

CHEF Chicago’s hospital executives listened raptly to Dr. Regina Herzlinger‘s impassioned message for transforming U.S. health care at their 35th anniversary celebration this month at the J.W. Marriott in Chicago. Dr. Herzlinger is respected and renowned for her [...]

The post Transforming U.S. Health Care via Consumer Empowerment appeared first on Christopher S. Rollyson and Associates.

These three examples showed how digitally produced social information could change entrenched human problems like war, excessive punishment and imprisonment and mass death by natural disaster. As such, they serve as examples of widespread change that will occur thanks to social networks and work processes. [...]

The post PopTech Maps Course of Social Change appeared first on Christopher S. Rollyson and Associates.

It’s more obvious than ever that the same crimes are committed (think “calamity,” not “Katrina”), but perpetrators switch interfaces. For example, my experience of the London scam happened via Facebook chat. Abstract up from the communications process or the subject and you’ll be more aware of the patterns. [...]

The post Fraud in Social Networks: FBI Countercrime Initiatives appeared first on Christopher S. Rollyson and Associates.

CDC’s social media experience shows how powerful social business can be when the organization is aligned with peer-to-peer sharing (word of mouth). Moreover, budget limits and their public focus compel them to rely people to educate each other with CDC information. [...]

The post Case Study: Social Networking at the CDC appeared first on Christopher S. Rollyson and Associates.

Drive customer engagement and brand value by focusing on the experience of using your product or service. This is the manna of word of mouth and social computing conversations. [...]

The post Post-Product Marketing and Engagement appeared first on Christopher S. Rollyson and Associates.

Collaborating with Customers to Achieve Corporate Strategy—How Small Steps Can Lead to Large Impact

Healthcare systems worldwide are criticized for falling short of expectations, and countries like the U.S. which feature aging populations, are rapidly approaching a crisis. Demand and cost will grow, but the system as currently structured will certainly break down unless [...]

The post CDC: Healthcare Web 2.0 Innovator Case Study appeared first on Christopher S. Rollyson and Associates.